Privacy policy

This Privacy Policy describes how Socksup.ae ("we", "us") collects, uses, and shares your personal information when you visit or make a purchase from www.socksup.ae (the "Site").

Information we collect

Device information — browser, IP address, time zone, cookie data, pages and products you view, and how you interact with the Site. Collected automatically via cookies, pixels, and similar technologies, to run the Site and improve it.

Order information — your name, shipping address, payment information (processed securely by Shopify Payments and our payment partners; we never store card numbers), email address, and phone number. Collected when you place an order, to fulfil it, send confirmations, screen for fraud, and — where you've agreed — send you updates and offers.

Who we share it with

  • Shopify, which powers our store — Shopify privacy policy
  • Payment partners including Tabby (for instalment payments) when you choose them at checkout
  • Delivery partners, to get your order to you
  • Marketing & analytics partners — Meta (Facebook/Instagram), TikTok, and Google services — to measure and improve our advertising. You can opt out of personalised ads in your Meta settings and Google settings
  • Loox, our reviews platform, when you leave a product review
  • Authorities, where required by UAE law

Cookies

We use functional cookies (cart, login, language), analytics cookies (how the Site is used), and advertising cookies (measuring our ads). You can manage cookies in your browser settings; blocking some may affect how the Site works. For Shopify's storefront cookies, see shopify.com/legal/cookies.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children — if you believe a child has provided us information, contact us and we will delete it.

Your rights

You can ask us at any time to access, correct, or delete the personal information we hold about you — email info@socksup.ae and we'll handle it promptly. We retain order records as required for accounting and legal purposes.

Changes

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version always lives on this page.